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Commercial Cleaning cold calling script (free template)

Cleaning contracts change hands when the current company slips. This script reaches the office or property manager, finds out how happy they are with their cleaner and when their contract ends, and books a free walkthrough.

THE SCRIPT

OPENER

Hi [First Name], this is [Your Name] from [Company]. We're offering free walkthroughs and quotes for office and facility cleaning in [Area], and I wanted to see if you'd like one for your space.

PERMISSION

May I take 30 seconds to discuss how we can help you prepare for the new year?

DISCOVERY QUESTIONS

  1. What's your current satisfaction level with your cleaning company?
  2. When does your contract with them end?
  3. Can you give me an idea of the square footage of your facility?
  4. How often do you currently have your facility cleaned?

THE PITCH

Our team at [Company] provides reliable and thorough cleaning services to help keep your office or facility looking its best. We'd be happy to provide a customized quote based on your specific needs. Our free walkthrough will help us understand your space and provide a tailored solution.

OBJECTION HANDLING

"We have a cleaning company"

I understand, it's great that you have a current provider. Are you happy with the level of service you're receiving?

"We're in a contract"

I understand contracts can be binding. Are you aware of the end date and have you considered exploring other options?

"Price"

I understand budget is a concern. Can I ask what your current budget is for cleaning services and how it compares to what you're currently paying?

"We're happy with our current provider"

That's great to hear. Is there anything specific that's working well for you that we could learn from?

"We don't need cleaning services"

I understand. Can I ask what your current cleaning schedule looks like and if there are any areas of concern?

THE CLOSE

Would you prefer to schedule a walkthrough for Monday or Wednesday? And would you prefer I follow up with you via phone or email?

VOICEMAIL

Hi [First Name], this is [Your Name] from [Company] calling about your office or facility cleaning needs. I'd love to offer a free walkthrough and quote to help you prepare for the new year. Please call me back at [Phone] or [Phone].

WHEN TO CALL

Weekday mornings for office managers; property managers are easiest to reach mid-week. Follow up around contract end dates.

TIPS FOR THIS LIST

  • Best times to call are usually during business hours, Monday-Thursday.
  • Office managers and property managers often care about reliability and quality of service.
  • Avoid discussing specific pricing or contracts over the phone, instead focus on setting up a walkthrough to discuss further.

Replace the [bracketed] parts with your details. Lines marked "Only if true" should only be used when they're accurate.

FAQ

Commercial Cleaning cold calling, answered.

How do you cold call for commercial cleaning?

Ask who handles cleaning for the building, how happy they are with the current company, and offer a free walkthrough and quote.

What is the best question to ask?

"When is your current cleaning contract up?" It tells you when to follow up and whether they can switch now.

Who makes cleaning decisions?

Office managers, facility managers and property managers. In small offices, the owner.

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